© Enviro Safe Cleaning Concepts 2010 - All rights reserved
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We are the premier provider of competitively priced safe cleaning alternatives. We are a company that promotes and supports the laws of our country through use of all our resources.
Our resources are:
Our resources are:
OUR PHILOSOPHY
| • | Our cleaning industry knowledge and experience |
| • | Our team of “ Green experts” |
| • | Our eco -friendly systems, processes and methodologies. |
| • | Our finances |
| • | Our alliances and associates |
We have a clear understanding that we are in business to serve our customers’ needs: our customers come first. Our customer is anybody wishing to make a contribution to the environment by choosing a safer green alternative form of cleaning.
We understand that we are in business to provide a quality service at a competitive price to the customer.
We further understand that a customer has the right to criticise or reject our service levels and choose not to be our customer. We will always strive -
We understand that we are in business to provide a quality service at a competitive price to the customer.
We further understand that a customer has the right to criticise or reject our service levels and choose not to be our customer. We will always strive -
OUR CUSTOMER
| • | to give excellent service |
| • | correct our faults |
| • | make right any wrong |
We believe in the principle of “Value for Money” which means “quality green products” and specialised services as needed by the customer, when required, at a realistic price, backed up by dependable qualified staff. If any of the above is missing, we do not offer “Value for Money”.
Our customer’s support and loyalty cannot be taken as a right. It is earned. It is earned by understanding the customers’ needs and treating each one equally and as our only customer. On each occasion, new customers’ must be made aware of our quality services, products, and reasonable price. For this reason all quotes are in writing to discourage misunderstandings. We believe that we exist only because of the goodwill of our customer.
Enviro Safe Cleaning Concepts frowns upon insolent behaviour towards customers, clients or members of the public. By insolent behaviour we understand -
Our customer’s support and loyalty cannot be taken as a right. It is earned. It is earned by understanding the customers’ needs and treating each one equally and as our only customer. On each occasion, new customers’ must be made aware of our quality services, products, and reasonable price. For this reason all quotes are in writing to discourage misunderstandings. We believe that we exist only because of the goodwill of our customer.
Enviro Safe Cleaning Concepts frowns upon insolent behaviour towards customers, clients or members of the public. By insolent behaviour we understand -
| • | cheekiness |
| • | the use of foul language |
| • | a “no-care” attitude towards our customers/clients/learners |
| • | racial remarks or comments |
Enviro Safe Cleaning Concepts disapproves of this type of behaviour. Staff members displaying this behaviour will be disciplined appropriately.
In pursuing our stated objective of our customers satisfaction, we do realise that the Company also has rights as per policies and procedures. Decisions must always be based on the good of the customer, while taking company policies into consideration. Our goodwill is at stake.
In pursuing our stated objective of our customers satisfaction, we do realise that the Company also has rights as per policies and procedures. Decisions must always be based on the good of the customer, while taking company policies into consideration. Our goodwill is at stake.
